FAQ

CONSIGNMENT FAQ –

• How does consignment work?
  • You have items that you want to sell? Awesome! Leave them with us, we will put them in our storefront for 60 days, and if they sell, then we’ll keep a portion of the sale and you keep a portion of the sale.
• How much of the sale do I get to keep?
  • This depends on the price of the item and your choice of payout method. 60-DAY Consignment Term Payment Method Options are:
    Final Sales Price: Consignor Receives:
    Up to $49.99 40% CHECK or 60% STORE CREDIT
    $50 - $199 50% CHECK or 60% STORE CREDIT
    $200 - $499 60% CHECK or 70% STORE CREDIT
    $500 - $999 70% CHECK or 80% STORE CREDIT
    $1000 + 80% CHECK or 90% STORE CREDIT
• Do I need an appointment to drop off consignment items?
  • No appointment is needed, and you may drop off items any time during our business hours. However, if you have MANY unique items (more than 10), it may be worth calling ahead to ensure we have staff to intake the items. It takes 1-2 minutes of processing time per item upon intake.
• What kind of items do you take for consignment?
  • Have a look at our “What We Sell” page on our website: http://www.superiorseconds.org/what-we-sell.html
• How does the check payout work?
  • We will mail a check to you on the last day of the month after the month in which your item sells. For example, if you sell two items in the month of June, the check for those items will be mailed on July 31^st. $2.50 is deducted for postage and processing.
• How does the Store Credit payout work?
  • Store Credit is available immediately upon the sale of your item. Store credit does not expire, and can be used on anything in the store (except Booster Club items), including services and online purchases.
• Can I convert Store Credit to a Check payout?
  • Yes, however we deduct a $5 processing fee to determine the check amount based on the different payout percentages. We will mail the check at the end of the current month.
• Can I convert a Check payout to Store Credit?
  • No, because checks are cut on a schedule and do not accrue like Store Credit does. You may use your check credit to make a purchase before the check is mailed.
• Who sets the price of the item?
  • You can set a price, or leave pricing to us. Most of our consignors defer pricing to us, but you can certainly help us out if you have a price in mind.
• What happens after 60 days?
  • Your item expires, after which you do not earn credit for its sale. You may choose to renew your item for another 60 days if it is still suitable for sale, or you make pick it up. If we don’t hear from you within 5 days of an item’s expiration date, we will consider the item abandoned to the store.
• How do I renew an item?
  • Come into the store during our business hours, bring the item up to our counter, and we’ll take it from there. If you have many items expiring on the same day, we will do our best to assist you in locating the items. We cannot renew items over the phone, as we must verify ownership of the items.
• Do you contact me when items sell or expire?
  • No, we do not. We will provide you with a list of items upon intake which will have their expiration date listed, but it is up to you to check in with us when items are near expiration.
• Can I pick up an item after it expires?
  • Yes, if it still has your account listed on it. However, if it sells after it expires, you may not receive credit for the sale. If it is left in our store longer than 5 days after expiration, it is consider abandoned and we may disperse the item at our discretion.
• Can I pick up an item before it expires?
  • Yes. But not if it’s a bicycle. This is because each bicycle requires more time to inspect and prep before sale. If you must pick up a bike before its consignment period ends, we will charge a Base Tune Up at the shop rate.
• How can I know if an item has sold?
  • You can log into the Consignor Center at www.superiorseconds.org to view the status of your items. This will also show your credit available and the date of expiration for items. You can also call us during our business hours.
• When I leave my item for consignment does it belong to me or to Superior Seconds?
  • While we have care of your item on our sales floor, it is still your property. In the consignment agreement you have agreed to leave your property with us and we have agreed to promote your item for sale to buyers. Your item is still your property and not covered by our insurance, but may be covered by your homeowner’s insurance - check your individual policy.
• Can I donate items to you? I just want them out of my life…
  • Yes! We partner with local non-profit organizations and sell donated items on their behalf. Think of it as a consignor account that you can donate your item to. We keep what we need to cover our costs, and send the rest to these orgs. You can learn more about our non-profits program here: http://www.superiorseconds.org/non-profits_program.html It’s a win-